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Playback

How do I start watching Spotreel?

Just press play. No signup wall. First 3 episodes free.

Open Spotreel and tap a drama — playback starts instantly. The first 3 episodes are always free, no account required. Want the full season? Subscribe to VIP for ad-free playback and 12-language AI subtitles.

Billing

How do I cancel my subscription?

Settings → Billing → Cancel any time.

1. Sign in → Settings → Billing 2. Tap Cancel subscription 3. Your VIP access continues until the end of the paid period No refunds for the current period, but you keep full VIP until renewal would have occurred.

Creator

How do I get paid as a creator?

Direct deposit via Airwallex · monthly.

Spotreel uses Airwallex Connect to pay creators directly: • Monthly cycle (the 5th of each month, for the previous month) • Minimum withdrawal HK$500 • Supports HKD, USD, CNY, JPY • Requires KYC + tax form (W-8BEN / W-9) completed first

Billing

Refund policy

Full refund within 7 days if unused.

• Subscriptions: full refund within 7 days if no VIP content has been watched • Token top-ups: unused tokens refundable within 30 days • Used content: unlocked episodes are non-refundable Submit a refund request via /contact or the chat widget.

Live chat

Use the blue chat button — staffed weekdays 10am–7pm HKT.