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Billing

How do I cancel my subscription?

Settings → Billing → Cancel any time.

1. Sign in → Settings → Billing 2. Tap Cancel subscription 3. Your VIP access continues until the end of the paid period No refunds for the current period, but you keep full VIP until renewal would have occurred.

Billing

Refund policy

Full refund within 7 days if unused.

• Subscriptions: full refund within 7 days if no VIP content has been watched • Token top-ups: unused tokens refundable within 30 days • Used content: unlocked episodes are non-refundable Submit a refund request via /contact or the chat widget.

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Use the blue chat button — staffed weekdays 10am–7pm HKT.